technical support associate

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Diploma or Higher Nitec in Electrical or Relevant Engineering. 
• Pro-active and willing to take initiative at work
• Possesses Good customer service and communication skills
• Experience in meter management and interfacing with customer will be added advantage

What you'll be doing on the job

• To co-ordinate with vendors for meter installation.
• To attend to customer’s enquiries and troubleshoot customer’s issues.
• To follow up on high variance of the energy/power consumption.
• To follow up on the meter reading which is not obtainable by vendor or from Automatic Meter Reading (AMR) System
• To carry out investigation on high and low variance month consumption
• Daily process of online workflow
• Arrangement of periodic and Ad-hoc meter reading.
• To monitor AMR Alert.
• Installation & Testing of meter
• Liaise with other authority on metering matters

Consultant Contact