quality - voc specialist

Overview

Who you'll be working for

What requirements you'll need to be eligible

Education & Experience

• Bachelor’s degree or above.
• 2-3 years of experience in data analysis; prior experience in campaign operations and content management is a plus.

Technical Skills

• Advanced proficiency in Excel (pivot tables, complex formulas, VBA, data visualization).
• Proficient in PowerPoint; familiarity with Power BI is preferred.
• Basic copywriting, photography, and video editing skills.

Soft Skills

• Strong structured thinking, analytical skills, and ability to solve problems independently.
• Excellent communication skills and team collaboration mindset.
• Highly adaptable and capable of efficient multitasking.

Language

• English can be used as working language especially listening, reading and writing.

What you'll be doing on the job

1. Data Analysis & Insights Generation Support

• Assist VOC Manager in processing NPS (Net Promoter Score) and CES (Customer Effort Score) data, utilizing Excel, Power BI, and other tools for data cleaning, modeling, monitoring and visualization to generate actionable insights. Propose and implement improvement actions when necessary, and communicate specific actions to related business functions.
• Regularly produce data dashboards to support business optimization and customer experience enhancement decisions.

2. Customer-Centricity Campaign Planning and Deployment

• Organize and deploy a series of employee engagement campaigns to cultivate Customer Centricity culture, including program design, cross-departmental coordination, promotional material guidance, and on-site event management to strengthen internal customer centricity awareness and mindset.
• Build up effective communication plan to widely broadcast the activities and bring bigger impact to the organization.

3. Team Administrative Support

• Provide administrative assistance for tasks related to the Quality department.
• Act as a coordinator and contact window for Quality Department within the organization.

Consultant Contact