概览
|
职位性质 |
Full-Time |
|
职能 |
Insurance |
|
行业 |
Acc & Finance |
|
薪资 |
MYR 8,000
- 12,000
/Month
|
公司信息
MNC BPO company working on Insurance project in HKT market
所需技能
-
With at least 4 years of solid experience at managerial level in provider relations or health insurance
-
Strong sense of continuous improvement and desire to deliver quality outputs; strive to over-deliver on SLAs to improve and enhance work efficiency and quality
-
Exceptional communication and negotiation skills
-
Strong analytical, problem solving and root cause identification skills
-
Strong attention to detail
工作职责
-
Oversee and supervise subordinates on admin support and PCMS day-to-day activities.
-
Manage the Admin and PCMS Teams to perform the duties accurately and efficiently.
-
Monitor performance of the team to ensure delivery of agreed KPI.
-
Provide regular training to staff and new joiners.
-
Maintain standard operating procedures in the team up-to-date, and ensure the team’s compliance to the agreed processes.
-
Conduct regular communications and provide coordinations with HK Team on admin and PCMS support.
-
Establish internal escalation workflow.
-
Make clear and justifiable decisions, and escalate to Team when (and only when) necessary.
-
Prepare performance reportings for review on regular basis.
-
Handle ad hoc tasks assigned by HK Team.
招聘顾问联系方式
