Gambaran
|
Jenis Kerja |
Full-Time |
|
Kategori Pekerjaan |
Insurance |
|
Industri |
Acc & Finance |
|
Gaji |
MYR 5,000
- 7,000
/Bulan
|
Untuk siapa kamu bekerja
The Malaysian division of the global professional services company
Persyaratan apa yang anda perlukan agar memenuhi syarat
- With 3 - 5 years of CS experience in insurance or financial industry
- Good knowledge of Healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
Apa yang anda lakukan saat bekerja
- Handle enquiries through correspondence/email/live chat and provide extra-ordinary service to our customers in a professional and timely manner
- Address members’ enquiries effectively and maintain satisfactory quality of customer service
- Make appropriate recommendations to meet customers’ expectation
- Escalate enquiries when necessary in line with internal guidelines
- Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors
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