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EA License number:
- Singapore: 13C6342
- Hong Kong: 69553
A Brand of HRnet Group
| 职位性质 | Contract |
| 职能 | All |
| 行业 | Acc & Finance |
| 薪资 | MYR 3,500 - 4,000 /Month |
Minimum 1–2 years experience in a call center or customer service role.
Strong leadership and team management skills.
Good communication in English and Bahasa Malaysia (spoken & written).
Able to work in shifts and under pressure.
Basic knowledge of call center metrics and reporting tools.
Lead and manage a team of 8–15 call center agents to meet daily service targets.
Monitor KPIs like Average Handling Time, CSAT, and First Call Resolution daily.
Conduct weekly 1:1 coaching sessions and performance reviews with each agent.
Handle escalated customer issues, ensuring quick and effective resolution.
Generate weekly performance reports and suggest process improvements to management.
| 招聘顾问: | Sanjey Kumar A/l Raja Singam Singam |
| 手机: | 0149621465 |
| 邮箱: | sanjeyk.r@recruitfirst.co |
| 注册号: |
HTTPS://ABOUT.RECRUITFIRST.CO/SANJEYK.R |
© RecruitFirst 2023.
EA License number:
A Brand of HRnet Group