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FMCG

asst mgr, cust svc & sales ops (order mgmt), sea

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Overview
Offices City Hall ( NS25  EW13 )
Job-type Full-Time
Job Category FMCG
Industries Retail & FMCG
Salary SGD 5,000 - 5,500 /Month
Who you'll be working for
-
What requirements you'll need to be eligible
  • University degree in Business Administration, Logistics, with at least 3 years of working experience in Customer Service & Sales Operations
  • Preferably in consumer goods industry or retail business
  • Results Oriented
  • Strong interpersonal and communication skills with the ability to consult, influence, negotiate and manage relationships
  • Experienced in managing business process & project and providing a framework for performance
  • Proficient with advanced Excel skills (pivot tables, V-look up),
  • Familiar with SAP and excel and has order management background
What you'll be doing on the job

Job Purpose

To lead and develop a best in-class Customer Service division. Ensuring enhanced customer satisfaction through competitive service levels by meeting and ideally exceeding the customer’s expectations. Additionally, the department is required to maintain accurate sales forecasts & effectively manage inventory.

Responsibilities

  • To develop & implement the strategy for the Customer Service organization in line with the global/area strategy, aiming for maximum customer satisfaction
  • To monitor the entire process (plan, organise and coordinate in SAP) of sell-in meetings to ensure smooth and on time execution
  • To work closely with local warehouse and finance team daily for invoice posting for South East Asia markets
  • To handle sales/product/PO related tickets
  • To work closely with SEA distributors in handling product claims
  • To work closely with category managers in handling injection and late add orders
  • To lead and manage the day to day Customer Service activities, ensuring reliability and responsiveness to customer requests and complaints
  • To lead the management of sales order process – sales order collection, reservation & confirmation
  • To prepare standard sales reports for sales team such as sales tracking reports to regularly update the sales results
  • Work closely with the Planning team to inform customers and Sales force on delivery delays and revised product launch plans
  • SO creation, PO (transaction) & Invoice posted
  • Controlling:
    • To measure progress of own KPIs
    • To ensure efficient monthly reporting
    • To monitor and report on order status and compliance at a customer level
Consultant Contact
Posted by: Racheal Lam
Phone: -
Email: racheal.lam@recruitfirst.com.sg
Reg No: R1437410
Sound interesting?
Apply!