customer relations officer

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Good in Mandarin, fluent in Cantonese and English
• 3 years of experience in Customer Service field
• Experience on handling complaints and call center
• Education: Post-Secondary

What you'll be doing on the job

• Address customer's enquiries, concerns and complaints over the phone or in person according to service standards provided by Company 
• Act as a coordinator between customers, brands, corporate boutiques, franchises, retailers and all CS teams.
• Handling incoming call and email from general hotline and general email
• Perform outgoing calls and emails, follow up after-sales services for customers 

Consultant Contact