customer service officer

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Possess minimum GCE ‘N’ or ‘O’ levels
• Computer literate and possess good working knowledge in Microsoft Office, Eg. Word, Excel
• Customer service oriented and enjoy interaction with all levels of people
• Possess good communication skills and friendly disposition

What you'll be doing on the job

• Manage the Information Counter and attend to shopper's enquiries, feedback and complaints with a pleasant disposition at all times.
• Observe and adhere to all standard operating procedures such as housekeeping, opening and closing of counter, stock taking etc.
• Support the execution of mall promotional campaigns includes administering redemptions, lucky draws and contests etc.
• Support the group loyalty programme at mall level includes promoting the loyalty programme/app to shoppers, registering new members and handling complimentary parking/gift voucher redemption etc.
• Attend to shoppers’ feedback and resolve complaints.

Consultant Contact