customer service & ops specialist (6 mths contract)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimum Diploma/Degree holders with 3 years relevant working experience
• Proficient with SAP SD & MM module, pricing concept                   
• Knowledge of shipping terms, incoterms, bank payment terms and LC
• Good communication and problem-solving skills. Able to work independently
• Effective communication skill with both internal and external customers
• Singaporeans only

What you'll be doing on the job

Manage the complete Order To Cash (OTC) processes in Singapore for South East Asia & Pacific (SEAP) customers including managing customer requirements, order processing and shipments follow up. Act as the single point of contact & interface to both internal and external customers. Ensure all sales administration issues executed according to guidelines and processes provided.                                                                                   

Job Scope

• Close interaction with Business Units sales team and customers on orders processing      
• Manage customer inquiries, quotation, and pricing on timely manner.                                 
• Handle product information (TDS & MSDS), including information about shortage and solutions                                                                                    
• Troubleshoot all Invoicing, SPOC internally and externally                                                                                                                                                        
• Handle Triangular sales, Export and DIB order Processing         
• Handling & monitoring of Asean orders & shipment status
• Handling & ensure that shipping docs are accurately prepared & received on time in full by customer                                                                                                                                         
• Ensure customer's payment and delivery terms according to Finance pre-requisites
• Fulfil sales administration,  invoicing, credit/debit note, filing and reporting.       
• Maintain customer profile and master data, selling prices etc in SAP.    
• Act as QNS coordinator and ensure complaint is entered into QNS system for resolution.
• Ensure that shipping documents are handled in a timely manner and process is further improved                                                                                       

Consultant Contact