customer service & ops specialist (6 mths contract)

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Offices Jurong East ( EW24  NS1 )
Job-type Contract
Salary SGD 3,500 - 4,000 /Month
Who you'll be working for
What requirements you'll need to be eligible
  • Minimum Diploma/Degree holders with 3 years relevant working experience
  • Proficient with SAP SD & MM module, pricing concept                   
  • Knowledge of shipping terms, incoterms, bank payment terms and LC
  • Good communication and problem-solving skills. Able to work independently
  • Effective communication skill with both internal and external customers
  • Singaporeans only
What you'll be doing on the job

Manage the complete Order To Cash (OTC) processes in Singapore for South East Asia & Pacific (SEAP) customers including managing customer requirements, order processing and shipments follow up. Act as the single point of contact & interface to both internal and external customers. Ensure all sales administration issues executed according to guidelines and processes provided.                                                                                   

Job Scope

  • Close interaction with Business Units sales team and customers on orders processing      
  • Manage customer inquiries, quotation, and pricing on timely manner.                                 
  • Handle product information (TDS & MSDS), including information about shortage and solutions                                                                                    
  • Troubleshoot all Invoicing, SPOC internally and externally                                                                                                                                                        
  • Handle Triangular sales, Export and DIB order Processing         
  • Handling & monitoring of Asean orders & shipment status
  • Handling & ensure that shipping docs are accurately prepared & received on time in full by customer                                                                                                                                         
  • Ensure customer's payment and delivery terms according to Finance pre-requisites
  • Fulfil sales administration,  invoicing, credit/debit note, filing and reporting.       
  • Maintain customer profile and master data, selling prices etc in SAP.    
  • Act as QNS coordinator and ensure complaint is entered into QNS system for resolution.
  • Ensure that shipping documents are handled in a timely manner and process is further improved                                                                                       
Consultant Contact
Posted by: Racheal Lam
Phone: -
Reg No: R1437410
Sound interesting?