IT - Telco

customer service (hong kong market)

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Offices Kuala Lumpur
Job-type Full-Time
Job Category IT - Telco
Industries IT
Salary MYR 3,500 - 4,500 /Month
Who you'll be working for
IT industry
What requirements you'll need to be eligible
  • Proficient in Cantonese and English.
  • Able to work rotational shift.
What you'll be doing on the job
  • Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.
  • Responsible for answering, commenting and replying to inquiries.
  • Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
  • Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory.
  • To plan, prioritize, assign and monitor all open work orders for the CEs.
  • Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding
    work orders within specific geographical areas as assigned.
Consultant Contact
Posted by: Chittra A/P Som Mai
Phone: +60134701212
Reg No:
Sound interesting?