Fashion & Beauty

customer care officer

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Overview
Offices Kuala Lumpur
Job-type Contract
Job Category Fashion & Beauty
Industries Retail & FMCG
Salary MYR 1,800 - 2,200 /Month
Who you'll be working for
Health and Beauty industry
What requirements you'll need to be eligible
  • Education qualification SPM and above
  • Able to speak English and Bahasa Malaysia fluently
What you'll be doing on the job
  • Handle inbound/outbound calls, live chat, email pertaining Membership and Loyalty Program, ongoing promotions and order related inquiries
  • Assist with customer inquiries and requests promptly, accurately and professionally
  • Update and maintain customer interaction in CRM systems and database
  • Meet service targets by achieving both service and productivity level set upon
  • Resolve customer complaints tactfully and follow up to ensure resolution
  • Know when to escalate the case to Team Leader when necessary
  • Maintain amicable working relationship within the team and different departments of the company
Consultant Contact
Posted by: Rathi
Phone: -
Email: rfm_itc@recruitfirst.co
Sound interesting?
Apply!