temp executive, customer experience & operations, digital platform

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
• Strong proficiency in Microsoft Word, Excel & Powerpoint
• Fast and independent with strong analytical and problem-solving abilities

What you'll be doing on the job

• Monitoring and managing the entire customer service process
•  Resolving customer issues brought to our attention in a timely and effective manner
• Creating procedures and policies for effective customer service
• Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
• Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
• Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• Ensure that Standard Operating Procedures (SOPs) are kept updated
• Provide administrative support and perform ad-hoc duties as assigned

Consultant Contact