Electrical Engineering

field service tech (lead)

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Overview
Offices Singapore
Job-type Full-Time
Job Category Electrical Engineering
Industries Engineering
Salary SGD 5,000 - 6,000 /Month
Who you'll be working for
Leading payments services group
What requirements you'll need to be eligible
  • Degree/Diploma in Technical Engineering or NITEC
  • At least 5 years of Technical Support Operation experience required with a minimum of 2 years in a supervisory position.
  • Team Player with effective communication skills and a strong analytical mind.
  • Able to work extended hours, if required, subject to the dynamic field operation environment.
  • Good in Microsoft excel, power point is required.
  • Proactive individual with a hands-on approach in managing field service operations, ensuring team efficiency and high-quality service delivery.
  • Class 3 driving license is required.
What you'll be doing on the job
  • Team Leadership: Assist in overseeing the Field Service team in their daily operations such as resource planning, job scheduling, job fulfillment and fault call.
  • Service Delivery Coordination: Collaborate with the Service Delivery Team to ensure services are delivered within SLAs.
  • Technical Issue Management: Address technical issues to ensure terminals function correctly at deployment.
  • Customer Complaint Handling: Attend to customer complaints, conduct root cause analysis, implement immediate corrective actions, and preventive measures to closure.
  • Skill Development: Ensure all technicians have the necessary skills for their scope of work.
  • Training Documentation: Work with relevant team members to maintain, update, and enhance operation training, troubleshooting, and configuration guides for technicians.
  • Process Improvement: Continuous improvement and support the design, implementation, and evaluation of field service support processes, policies, and procedures for productivity.
  • Reporting: Consolidate data, prepare and submit reports for review and attend meetings as required.
  • Continuity Planning: Support the maintenance of an effective continuity plan.
  • Pass Applications: Assist in handling pass applications for technicians (Airport, Government sector).
  • Test Cards / Cash Cards Applications: Manage the application and distribution of test cards and cash cards for technicians and ensure they have necessary tools for their field services.
  • System Coordination: Communicate and liaise with relevant departments and external vendors for new systems or system enhancements, support user acceptance testing (UAT), and production testing.
  • 2nd Level Support: Provide 2nd level support for CTS Merchant’s profile and parameter setup in internal systems.

 



Consultant Contact
Posted by: Varick Lee Zhao Yi
Phone: +65 81579715
Email: varickzy.lee@recruitfirst.co
Reg No: R2197221
HTTPS://ABOUT.RECRUITFIRST.CO/VARICKZY.LEE
Sound interesting?
Apply!