IT - Hardware

service desk specialist

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Offices Singapore
Job-type Full-Time
Job Category IT - Hardware
Industries IT
Salary SGD 13 /Hour
Who you'll be working for
Information Technology Industry
What requirements you'll need to be eligible
  • Minimally Nitec/Diploma in Information Technology 
What you'll be doing on the job
  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Customer Centric oriented, manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents.
  • Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Consultant Contact
Posted by: Fiona Leow
Phone: 8338 3121
Reg No: R21100211
Sound interesting?