business support executive (customer care/service)

Overview

Job-type	Full-Time
Job Category	IT - Software
Industries	IT
Salary	MYR 2,500 - 3,500 /Month

Who you'll be working for

Authorized Reseller of SOLIDWORKS and SolidCAM in Malaysia and Singapore, specializing in providing great software and technical expertise to help companies design better products.

What requirements you'll need to be eligible

• SPM or higher education
• Prefer 1 - 2 years experience in customer service line
• Strong communication and interpersonal skills.
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  Ability to prioritize several task effectively.
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  Attention to detail and accuracy.
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  Following guideline to provide solution to customer.
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  Proactive and self-motivated.
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  Adaptable to changing business needs and customer requirements.
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  Collaborative and team oriented.
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  Strong organizational and time management skills.

What you'll be doing on the job

Duties:

• Assist in gathering information about software and subscription entitlement usage.
• Assist in obtaining feedback on the Customer Satisfaction Scores
• Reminding/Informing existing customers about the subscription renewal period
• Obtain the customer's renewal decision and keep track of the renewal status of the customer's subscription
• Assist in the response/escalation of customer inquiries and concerns directly in order to make sure that they are addressed.
• Ensure CRM asset information is up to date
• Provide regular reports to respective team (Internal customer).
• Perform any ad-hoc assignments as required by the management

Benefits:

• Annual Leave, Sick Leave and others are provided during probation 
• Medical Claims - RM500/year
• Dental & Optical claims - RM300/year
• Sport Equipment Claims - RM150/year
• NO OT in company culture
• Work Life Balance
• Work from home upon line manager approval
• Work with industry-leading engineering software solutions provider, SOLIDWORKS and SolidCAM

Consultant Contact

Posted by:	Rathi Barkavi
Phone:	+6011-26176278
Email:	rathi.l@recruitfirst.co
Reg No:	HTTPS://ABOUT.RECRUITFIRST.CO/RATHI.L