desktop engineer (island-wide roaming required)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimally Nitec / Diploma in IT or related major. 
• Minimum of 1 year of desktop support experience is required.

What you'll be doing on the job

End User Support:

• Diagnose and resolve issues related to client platforms.

• Respond swiftly to incidents, investigate root causes, and deliver timely solutions.

• Process and fulfill service requests for client platform needs.

• Track service level performance, document system setups, and prepare regular reports.

• Contribute to the rollout and upgrade of client platform projects.

• Coordinate with vendors to replace faulty hardware components.

• Maintain accurate records of IT assets and manage user accounts (e.g., creating, resetting, or deleting passwords).

• Perform local server administration tasks to support software deployment and patch management.

• Oversee and execute client platform implementation and upgrade initiatives.

• Ensure project deliverables align with service level expectations and take corrective action when necessary.

• Develop and implement best practices for facility and project management to ensure consistency in operations.

• Provide timely progress updates through reporting.

ICT Equipment Support:

• Troubleshoot and resolve incidents related to ICT equipment.

• Set up and provide ongoing support for ICT hardware and devices.

• Update ICT asset information in the Management System within three working days.

• Perform routine maintenance and scheduled operational tasks.

• Regularly create and maintain hard disk images for system deployment.

• Reinstall and clone desktop images when necessary.

• Conduct annual physical inventory checks of ICT equipment.

• Install and upgrade applications, ensuring all end-user computing devices (EUCDs) are kept current with the latest security patches.

Consultant Contact