customer service

Overview

Who you'll be working for

What requirements you'll need to be eligible

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate  holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call 
  Centre service operations 

What you'll be doing on the job

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at  heart.  
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.  
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources  for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and  accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank’s customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance 
  customer’s experience

Consultant Contact