Overview
|
Job-type |
Full-Time |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 8,000
- 12,000
/Month
|
Who you'll be working for
MNC BPO company providing operational support to a UK-based insurance client, serving the Hong Kong market.
What requirements you'll need to be eligible
-
With at least 4 years of solid experience at managerial level in provider relations or health insurance
-
Strong sense of continuous improvement and desire to deliver quality outputs; strive to over-deliver on SLAs to improve and enhance work efficiency and quality
-
Exceptional communication and negotiation skills
-
Strong analytical, problem solving and root cause identification skills
-
Strong attention to detail
What you'll be doing on the job
-
Oversee and supervise subordinates on day-to-day activities.
-
Manage the teams to perform the duties accurately and efficiently.
-
Monitor performance of the team to ensure delivery of agreed KPI.
-
Provide regular training to staff and new joiners.
-
Maintain standard operating procedures in the team up-to-date, and ensure the team’s compliance to the agreed processes.
-
Conduct regular communications and provide coordinations with HK Team.
-
Establish internal escalation workflow.
-
Make clear and justifiable decisions, and escalate to Team when (and only when) necessary.
-
Prepare performance reporting for review on regular basis.
-
Handle ad hoc tasks assigned by HK Team.
Consultant Contact
Sound interesting?
Apply!
