IT - Software

senior application operation support

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Overview
Offices Kuala Lumpur
Job-type Full-Time
Job Category IT - Software
Industries IT, Acc & Finance
Salary MYR 5,000 - 10,000 /Month
Who you'll be working for
A leading distributor of compliance and risk management services that caters multiple branches across Asia, Europe and America to provide comprehensive solutions to meet the needs of our clients.
What requirements you'll need to be eligible
  • Degree in Computer Science, Computer Engineering or equivalent.
  • Strong SQL skill covering reporting, updating, data design, and stored procedures.
  • Oracle is ideal, SQL Server is acceptable.
  • 2nd and 3rd level ITIL support of in-house built applications running on Windows and/or Linux/Unix.
  • Preferably possess certification in ITIL, particularly Incident Management, Problem Management, and Change Management (ITIL 4 Foundation).
  • Programming experience in creating and maintaining small applications is preferred.
  • Understanding of banking processes including documentation, 4-eyes principal, segregation of duties.
  • Willing to take responsibility to investigate incidents and problems, help users overcome the simple issues, propose technical solutions for more complex solutions, and review/approve the proposed resolutions from other team members.
  • Good written and spoken in English with evidence of documentation.
What you'll be doing on the job
  • Analysis, continual optimization, implementation and transparent documentation of processes, taking into accounts regulatory requirements and process management parameters to fulfil defined targets / regular tasks.
  • Concept development, support and ongoing development of products / services / processes / systems within the cell; development of solutions geared to requirements.
  • Coordination and steering of interdisciplinary activities.
  • Design, support and ongoing development of heterogeneous / multi-dimensional products (possibly portfolios) / services / processes / systems and structures to support uniform and optimal business processes throughout the entire Bank.
  • Development of short to medium term plans in own area, including forecasting of necessary resources.
  • Efficiency and quality awareness; due consideration for security, proper procedures and risk; setting timeframes and deadlines.
  • Organizing, coordinating and setting priorities to fulfil regular tasks, focusing on ow n field of expertise.
  • Recognition and problems specific to own specialized area; assessment of these problems using standard processes; preparing / developing solutions.
  • Responsibility and leadership of one or more interfaces; sharing specialized knowledge within cells and/or chapters.
  • Disciplinary responsibility for local team.
  • Assume Technical Product Manager responsibilities as assigned.
  • Application and ongoing development of the necessary skills to set up new, future-ready digital.
  • Improvements to products, services, processes and/or systems must take into account the requirements of barrier-free IT access software ergonomics in accordance with the objectives of the action plan "Inclusion".
  • Flexible approach to working hours (eg weekends or on-call, inter-regional meetings, DR tests, releases etc).
Consultant Contact
Posted by: Kay Poon
Phone: +6018 923 9313
Email: ManKay.Poon@recruitfirst.co
Sound interesting?
Apply!