customer service representative

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain
• Min 3 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector
• Ability to handle import and export trade inclusive letter of credit
• Ability to work under pressure
• Good administrative and organisational skills, including prioritisation and self-management.
• Good command of Microsoft Office applications especially in Excel and Outlook
• Good interpersonal skills and communicate effectively with all stakeholders, notably business partners, customers, Emsland’s Germany back office.
• Good working knowledge of ERP system
• Good written and spoken English. Knowledge of Asian languages is an advantage
• Initiative for problem solving
• Motivated team player with pleasant personality, positive working attitude and determination to learn, achieve and excel
• Cultural awareness and sensitivity is required at all times
• Singaporeans only

What you'll be doing on the job

• Provide sales administrative services and support primarily in order & delivery process.
• Detect and resolve potential problems arising in the sales order to delivery process and in customer service. This will require decision making, at times under pressure, requiring alliance to one or more parties.
• Provide quotations, check on stock availability, shipping schedule within established guidelines.
• Provide timely and accurate quotations and contract input.
• Monitor contract realization.
• Support preparation of export documentations for submission to customers and/or bank.
• Check credit within established limitations and confirm orders.
• Track order progress
• Alert appropriate staff on potential problems and coordinates with Sales Manager.
• Update customer file to ensure latest commercial information on hand.
• Responsible for punctual customer payment.
• Be the first contact point for complaints and claims handling process.
• Ensure customer service is delivered accordingly to Guidelines in order to improve commercial position.

Consultant Contact