customer service assistant

Overview

Who you'll be working for

What requirements you'll need to be eligible

• GCE’O’ Levels and above
• Preferably with 1- or 2-years working experience in similar capacity
• A team player with pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favorably considered
• Excellent communication and interpersonal skills (for customer and tenant interaction)
• Positive, service-oriented mindset with an ability to multitask and stay calm under pressure

What you'll be doing on the job

• Address shoppers’ enquiries, lost and found cases, and incidents promptly and professionally
• Stationed at prominent locations around the mall to provide assistance and promote sign-ups
• Make periodic mall announcements based on the standard guidelines
• Roving duties of the mall which include common areas and retail spaces to ensure areas are well maintained and to flag out any issues or customer feedback to respective departments, and provide assistance to tenants
• Plan and conduct regular briefing and Product Knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office (CMO) team
• Support marketing functions including but not limited to documenting events, new store openings with photos and gathering shoppers' feedback where applicable
• Check and maintain the condition of marketing materials, Point-of-Sale Machines (POSMs), and display panels
• Exhibit excellent customer service skills in the course of duty
• Manage duty roster, email correspondence, and advertising space scheduling
• Handle content updates for the mall’s website and digital directories
• Handling of administrative duties and any other task as assigned by immediate supervisor/management

Consultant Contact