temp program executive

Overview

Who you'll be working for

What requirements you'll need to be eligible

Job Requirements

- Min Diploma , Higher Nitec with Admin experience can send

- Proficient in MS Office (Excel, Pivot Table, PowerPoint)

- Good command of English 

- Proactive, positive disposition

What you'll be doing on the job

Job Description

• Tracking and monitoring to ensure daily operations are seamless and adhere to the agreed KPIs and reporting format.
• Working with the respective project manager(s) to plan and explore implement/deploy programs
• Overall, in charge for the entire program management (internal / external)
• Monitor and analyse/classification contact centre stats including NPS and all automation / call interactions and how to improve the accuracy and CX
• Facilitate new use cases and idea generation by engaging both Hotline operations & support function regularly

Consultant Contact