customer service officer

Overview

Who you'll be working for

What requirements you'll need to be eligible

• GCE’O’ Levels and above 
• Preferably with 1 or 2 years’ working experience in similar capacity 
• A team player and possess a pleasant disposition 
• High self-initiative and attentive to details 

What you'll be doing on the job

• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public 
• Handling of customers’ feedback and complaints 
• Perform paging and in-house announcement based on the standard guidelines 
• Receiving in-coming calls and making out-going calls 
• Handling and administering of lost and found items 
• Assist in the execution of the mall’s promotions and events 

Consultant Contact