contact centre agent

Overview

Who you'll be working for

What requirements you'll need to be eligible

• At least a recognized Diploma with minimum 2 years’ experiences.
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.

What you'll be doing on the job

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at
  heart.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources
  for self-help.

Consultant Contact