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Banking & Finance

head of contact centre

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Overview
Job-type Full-Time
Job Category Banking & Finance
Industries Acc & Finance
Salary MYR 7,000 - 12,000 /Month
Who you'll be working for
Banking Industry
What requirements you'll need to be eligible
  • At least a recognized Degree.
  • At least 4 years of proven supervisory and team management experience, preferably in a customer centre environment.
  • Familiar with banking and/or credit cards process and products.
  • Good communication skills, comprehension skills.
What you'll be doing on the job
  • Plans, organizes and controls resources for optimal utilization to deliver appropriate customer service.
  • Maintains and improves the centre’s real-time responsiveness so as to ensure smooth running of day-to-day customer servicing.
  • Manages staff roster to meet the fluctuations in call demands and programs; recommends and adjusts real-
    time schedule changes based on workload/forecast shifts
  • Provides on-the-job training and mentoring to staff to ensure performance standards are met.
  • Identifies team and individual training needs and develop plans for immediate and long-term performance
    improvements.
  • Provides recommendation and evaluation on hotline and customer service rationalization initiatives.
Consultant Contact
Posted by: Chittra A/P Som Mai
Phone: +60134701212
Email: chittra.s@recruitfirst.co
Reg No:
HTTPS://ABOUT.RECRUITFIRST.CO/CHITTRA.S
Sound interesting?
Apply!

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