Overview
|
Job-type |
Full-Time |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 4,500
- 5,500
/Month
|
Who you'll be working for
The Malaysian division of the global professional services company
What requirements you'll need to be eligible
- With 1 - 3 years of Customer Service experience in insurance or financial industry.
- Good knowledge Healthcare and medical insurance product.
- Good communication skills and professional telephone manner.
- Strong command in English, Mandarin and Cantonese.
What you'll be doing on the job
- Handle enquiries through phone calls (inbound and outbound) & Live chat.
-
Make appropriate recommendations to meet customers’ expectation.
-
Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
-
Prepare on the rostering to ensure effective resource allocation throughout the month.
-
Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.
Consultant Contact
Sound interesting?
Apply!
