pre-authorization

Overview

Who you'll be working for

What requirements you'll need to be eligible

• At least 8 years' relevant experience in policy administration in medical/insurance areas with 2 year(s) supervisory experience
• Good people management skills to maintain strong team spirit and bonding
• Ability to work under stress and with tight schedules
• Good time management skill and ability to multitask
• Good interpersonal, communication and time management skills are required on achieving results and successful outcomes

What you'll be doing on the job

• Lead and manage the policy administration team, setting clear performance goals, monitoring KPIs, and ensuring high service standards.
• Oversee end-to-end processing operations, ensuring timely, accurate, and compliant adjudication of all requests.
• Analyze operational data and request trends, generating timely reports for the Hong Kong team and identifying areas for improvement or risk.
• Collaborate effectively with internal stakeholders, outsourcing partners, and the Hong Kong team to resolve issues and enhance workflow efficiency
• Ensure compliance with industry regulations, internal policies, and risk management practices, promoting a strong control environment and risk-aware culture
• Drive continuous improvement initiatives, including workflow optimization, system enhancements, and process reengineering.
• Provide coaching, mentoring, and performance feedback to team members, ensuring readiness for new processes through training and feedback collection.
• Maintain and update SOPs and training materials regularly to reflect current practices and support knowledge transfer.
• Support project implementation and UAT activities, ensuring alignment with timelines and business objectives.
• Contribute to system development specifications, enhancing operational efficiency and service quality.
• Facilitate regular team and stakeholder meetings with HK Team, including agenda setting and minute taking to ensure alignment and follow-through.

Consultant Contact