system analyst, erp (d365)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Diploma in Information Technology, Computer Science, or a related field.
• Certification in Microsoft Dynamics 365 (Finance and Operations) is advantageous.
• Familiarity with the Food & Beverage or Retail Sector is a plus.
• In-depth understanding of D365FO modules and ERP support practices.
• Experience in supporting end-users, conducting UAT, and providing training is preferred.

What you'll be doing on the job

• Provide regional support for D365FO modules, primarily focusing on Finance, Supply Chain and POS Integration, under the guidance of senior staff.
• Assist in resolving functional and technical issues related to D365FO, including troubleshooting and coordinating with cross-functional teams to ensure timely resolution.
• Offer support in gathering and documenting business requirements and assist in translating these into functional specifications.
• Collaborate with business users and IT teams to configure, test, and deploy system changes and enhancements, ensuring they meet established accuracy, reliability, and performance standards.
• Provide support during the testing phases, including system testing, UAT, and post-implementation support, to ensure smooth rollouts.
• Assist in maintaining and updating documentation related to application configurations, business processes, and issue resolutions.
• Monitor system performance and user feedback, and assist in recommending improvements to enhance user experience and system efficiency.
• Support the delivery of training sessions, workshops, and documentation for end-users to ensure proficiency in using the ERP system for financial and supply chain activities.
• Assist in the evaluation and integration of third-party applications and extensions to enhance D365FO system capabilities.

Consultant Contact