Overview
|
Offices |
Kuala Lumpur |
|
Job-type |
Full-Time |
|
Job Category |
Insurance |
|
Industries |
Acc & Finance |
|
Salary |
MYR 5,000
- 7,000
/Month
|
Who you'll be working for
The Malaysian division of the global professional services company
What requirements you'll need to be eligible
- With 3 - 5 years of CS experience in insurance or financial industry
- Good knowledge of Healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
What you'll be doing on the job
- Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
- Address members’ enquiries effectively and maintain satisfactory quality of customer service
- Make appropriate recommendations to meet customers’ expectation
- Escalate enquiries when necessary in line with internal guidelines
- Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors
Consultant Contact
Sound interesting?
Apply!
