Overview
|
Job-type |
Full-Time |
|
Job Category |
IT - Software |
|
Industries |
IT |
|
Salary |
MYR 4,000
- 7,000
/Month
|
Who you'll be working for
A system integrator with offices in Singapore, Taiwan, Hong Kong, and Shenzhen. Provide networking, storage, server and SAAS solutions to clients from SMEs to commercial and enterprise clients.
What requirements you'll need to be eligible
Job Requirements
- 3+ years of experience in B2B SaaS as a technical customer success / implementation manager / professional services consultant / technical project manager, preferably with experience in complex product implementation.
- Expertise in conducting effective discovery, proposing solution architectures, and delivering technical solutions for enterprise customers, ideally within the onboarding and implementation of software platforms.
- Strong knowledge of APIs (RESTful, GraphQL) and experience with integration platforms like Unito, Zapier, Integromat, or Workato.
- Ability to code in Java/ Python, familiarity with React would be advantageous
- Strong project management skills with a track record of delivering projects on time and managing multiple stakeholders.
- Excellent ability to explain complex technical concepts to non-technical stakeholders.
- Experience with SSO/SAML/AD identity authentication protocols.
- Superb verbal and written communication skills, with strong customer-facing abilities.
- Empathy, a positive attitude, and high energy are essential traits for success in this role.
What you'll be doing on the job
We are looking for an Implementation Consultant to advise customers, understand their business needs, and deliver tailored monday.com solutions, including workflows, integrations, and reporting. You will act as the technical bridge across teams, managing implementation projects and guiding customers through onboarding and long-term success.
Key Responsibilities:
- Consult with customers to thoroughly understand their business processes, challenges, and goals before architecting tailored solutions using the monday.com Work OS.
- Work closely with Account Managers to support and complement the sales process towards a successful deal, implementation of project and demos.
- Provide strategic consultation during pre-sales efforts, offering technical expertise, building proof-of-concepts, and advising on implementation approaches.
- Develop and manage comprehensive implementation plans for onboarding solutions, complex API integrations, data migrations, custom scripting, and user management.
- Recommend and design advanced solutions leveraging monday.com's APIs, apps framework, integration platforms (e.g., Zapier, Workato, Integromat) and other low-code/no-code tools to extend monday.com capabilities
- Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.
- Advocate for customers, providing feedback to product teams to enhance functionality.
- Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
- Provide specialized consultation to enterprise customers to define and implement solutions that address their unique business needs and challenges.
- Establish trusted advisory relationships with clients throughout the consultative implementation process.
Consultant Contact
Sound interesting?
Apply!
