it site administrator (12 months contract)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Diploma or Bachelor’s Degree in Information Technology or a related discipline.
• Several years of relevant IT support experience, preferably within matrix or large organisations.
• System support for Windows 11, MacOS, VMWare VCenter, Infoblox DDI, Server 2016-2025, MS SQL.
• Troubleshooting of hardware platforms (DELL, HP, Lenovo), setup, replacement and tech refresh of PCs (Autopilot deployments), Printers and Copiers, Teams Meeting Room equipment, Door Access Control.
• Troubleshooting of Networking platforms (CISCO Switch, Wireless AP).
• Microsoft Platform – Experience in MS Team Admin, Teams Room Portal, Win11, Intune, Entra, Exchange Admin, MS Azure, AD Directory.
• Experience in Teamviewer Tensor – Remote Support Platform will be an advantage.
• Experience with ServiceNow or similar ticketing platforms will be an advantage.
• Domestic and International Travel may be required (5% - 10% annually).
• Singaporean only.

What you'll be doing on the job

• Provide level 1 and 2 support. Installing, configuring hardware, software, networks, operating systems and applications to meet company objectives.
• Manage new onboarding user and current users on their accounts, creating permission, revoke or termination, in line with company policies.
• Support the Microsoft stack within the organization, maintaining uptime for customers/users.
• Assist database administrators in troubleshooting client/server environments.
• Handling all onboarding and offboarding users’ requirements from an IT perspective.
• Collaborating with corporate and APAC IT teams, ensuring IT support meets business objectives, and contributing to hardware and software evaluations.
• Promptly reporting incidents like malware outbreaks, application outages, LAN/WAN outages, troubleshooting and resolving problems.
• Use of the Service-Desk software, and support of common peripherals, printers, mobile phones, drives, associated software.
• Writes product requirement documents, tracks development timelines, negotiates feature sets with the development leads and product vendors.
• Engages fully and actively participates in the organization’s cybersecurity project, working alongside site managers, IT Site Managers and where required the Service Desk Manager to manage threats and maintain a secure environment for our customers and our users.
• Participates in Enterprise-wide IT Projects roll-out and productivity improvements, supporting remote facilities and working with local resources for initiatives like cost control and facilities management.

Consultant Contact