call center agent

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimally Diploma in any discipline
• Preferably with at least 1 year Customer Service Experience in technical or non-technical call center environment.

What you'll be doing on the job

• Handle incoming calls and conduct outbound calls to customers or clients.

• Listen attentively to customers to understand their needs and provide appropriate solutions or assistance.

• Provide customers with timely updates on the status of outstanding issues in accordance with the targeted Service Level.

• Deliver high standards of customer service by addressing customer enquiries and concerns promptly and professionally.

• Ensure accurate and complete documentation of all customer interactions and transactions in the system.

• Stay updated on product knowledge, policies, and processes to provide accurate and relevant information to customers.

Consultant Contact