client experience coordinator

Overview

Who you'll be working for

What requirements you'll need to be eligible

• At least 2 years of experience in sales administrative and reporting matters
• Experience within the retail industry is a plus
• Proficient in MS Office with strong Excel and PowerPoint skills
• Strong analytical thinking and problem-solving skills, attention to detail
• Articulate with excellent verbal and written communication skills
• Ability to think creatively, highly driven and self-motivated
• Excellent time management and organizational skills
• Singaporeans only

What you'll be doing on the job

Client Experience & Service

• Greet incoming and departing clients warmly with a genuine smile and eye contact.
• Provide boutique tours to clients, explaining to them the concept and facilities available.
• Escort clients to their assigned areas and present food and beverage menus.
• Inform clients of the current theme or latest updates of the brand and introduce who will be serving them to ensure a smooth handoff to the assigned client consultant.
• Attend to special client needs and request.
• Observe clients’ needs throughout the previous experience to ensure they receive high quality service.
• Responding to guests enquires in an efficient, courteous and professional manner.
• Assist external F&B staff by setting and clearing tables, replenishing water, and serving beverages.
• In charge of communication with clients for the boutique
• Level up the quality of service in the boutique by meeting the hospitality standards defined by HQ

Operational Support & Administrative

• Support in executing client‑experience initiatives, service‑enhancement activities and administrative task.
• Collaborate with sales teams to create unique and memorable experiences.
• Deliver the client voices to Retail, CRM, Brand or related parties, to create the feedback cycle, enabling the actions taken remain highly relevant to the client.
• Ensure all touchpoints align with the brand's image to deliver a seamless and memorable experience.
• Support the coordination of staff uniforms, including liaising with tailors to resolve uniform related issues. Maintain basic uniform records and assist with inventory requirements.
• Serve as the primary liaison between internal teams and external F&B vendors by coordinating orders, tracking deliveries, and supporting timely invoice submission.
• Consolidate laundry, tracking items sent out, and managing timely return deliveries.
• Conduct monthly stock counts for all F&B items and ensuring accurate inventory records.

Consultant Contact