merchant engagement officer (12 months contract)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Strong communication and interpersonal skills with the ability to build rapport quickly
• Experience in sales, customer engagement, or account management preferred
• Passion for supporting businesses through technology and payments innovation
• Self-driven, proactive, and adaptable in dynamic environments
• Familiarity with Singapore’s retail and F&B landscape is advantageous

What you'll be doing on the job

• Engage Existing Merchants – strengthen partnerships by understanding merchant needs and guiding them to adopt and expand company’s services
• Generate New Leads – identify and connect with non-merchants, introducing them to payment solutions
• Educate & Support – clearly explain company’s offerings, assist with onboarding, and ensure merchants feel confident using services
• Relationship Building – foster trust and long-term collaboration, positioning company as a partner in merchant success
• Feedback Collection – capture merchant insights to help the company to continuously improve and tailor solutions
• Brand Representation – uphold company’s values of customer-centricity in every interaction

Consultant Contact