Overview
Offices |
Singapore |
Job-type |
Full-Time |
Industries |
|
Salary |
SGD 3,500
- 4,000
/Month
|
Who you'll be working for
-
What requirements you'll need to be eligible
- Min Diploma in relevant discipline
- 3 to 5 years of related experience in IT infrastructure support
- Singaporeans only
What you'll be doing on the job
Incidents and requests management
- Provide IT support and manage incidents and requests relative to IT end users and infrastructure topics
- Ensure end users devices, IT systems and networks are operating smoothly and react accordingly to remediate situation appropriately
- Provide findings and support for any infrastructure issue in office and boutiques
On site and remote support
- Provide to our different locations in South East Asia regular on site and remote support for office and boutique users
- Provide support to other Asia Region when required
Collaboration
- Collaborate strongly with the regional IT team and global IT department in relation with operational topics, reporting and project tasks
Project participation
- Participate in projects that require IT arrangement. For example: store opening, office renovation/relocation, infrastructure projects and events IT setup and support
Person of Contact
- To be the main person of contact for all IT support in South East Asia; For the end users of South East Asia, the different partners and the IT colleagues from HQ
General IT Administration
- Actively monitor IT services to identify technological incidents and liaise with the Regional and Global IT team as well as the partners
- Proper administration of users and devices
- Manage IT budget, procurement and inventory
IT Documentation
- Maintain IT documentation
- Maintain any IT contracts and terms and conditions for any services by IT vendors
- Actively provide feedback for policies and procedures for IT processes
- Update and maintain project documents for any projects involved
Ad-hoc Support
- Provide ad-hoc IT support requested by Regional IT or Global IT department
Assessment and Improvement
- Contribute to evaluate the current performance of IT services in the company and help to define and implement improvement
Consultant Contact
Sound interesting?
Apply!