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Industrial Engineering

senior customer care representative - 日化

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Overview
Job-type Contract
Job Category Industrial Engineering
Industries Engineering
Salary RMB 15,000 - 20,000 /Month
Who you'll be working for
全球知名香精香料公司
What requirements you'll need to be eligible

需要有2B行业相关稳定工作经验，并且soft skill要好
8年以上客户服务相关工作经验
本科及以上

语言要求：英文读写好、口语能沟通
性格偏好：情商高，稳定，耐心，有责任感，细心，性格外向

What you'll be doing on the job

1-战略设计与执行
·执行客户关怀战略，遵循全球准则

2-项目管理
·持续发现客户服务方面的改进机会，并在有必要时参与项目

3-主题知识专长
·积极与客户关怀团队合作，促进客户亲密关系，并提供卓越的客户体验
·管理客户期望，建立牢固的关系
·在支持办公室和控制塔的帮助下，为指定客户和关联公司提供支持，以满足订单要求并酌情解决问题
·与客户、运营、销售和GBS的日常沟通与协作
·解决订单变更、问题，处理客户的内部和外部投诉和咨询
·在适用情况下，在支持办公室和控制塔的帮助下确定纠正措施
·准备借记卡和贷记卡，处理质量通知和客户退货
·积极收集客户预测，进入工具并与规划人员合作，了解与需求规划和库存头寸相关的信息，并积极参与需求规划会议。
·积极主动地寻求客户反馈并采取行动
·更新和维护准确的客户记录，包括客户特定信息、合同、标签、包装和库存要求
·根据需要为其他团队成员提供保险和支持账户
·根据紧迫感和问题，找出正确的沟通方法
·知道如何化解困难，并与客户达成解决方案
·跟踪新客户/产品流程
·向客户传达KPI和OPI报告
·必要时参加客户拜访和展示

Consultant Contact
Posted by: Rfshintern4
Phone: 13816546566
Email: christinelh.lv@recruitfirst.co
Sound interesting?
Apply!

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