ssoe desktop engineer (direct contract)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimally Diploma Holder
• Minimally 1 year of relevant experience as a Desktop Support 

What you'll be doing on the job

• Provide end-user support and manage client-related technical issues, ensuring timely troubleshooting and resolution.

• Respond promptly to incidents, perform root cause analysis, and deliver both temporary and permanent solutions, while keeping stakeholders informed.

• Fulfill service requests related to client platforms, including software installations and configurations.

• Monitor service levels, maintain system documentation and configurations, and generate regular performance reports.

• Participate in the implementation and upgrade of client platforms and related projects.

• Coordinate with vendors for hardware replacements and ensure timely follow-up.

• Handle IT asset management, ensuring accurate and up-to-date asset records.

• Manage user accounts, including creation, password resets, and account deactivation.

• Administer local servers to support software deployment and patch management services.

• Oversee client platform projects, ensuring deliverables meet service level agreements (SLAs), and initiate corrective actions when necessary.

• Establish and promote best practices in facility management to ensure consistency across teams.

• Prepare and submit regular progress reports to keep stakeholders informed of project and support status.

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Consultant Contact