Overview
|
Offices |
Hong Kong SAR |
|
Job-type |
Full-Time |
|
Job Category |
Logistics |
|
Industries |
Services |
|
Salary |
HKD 40,000
- 45,000
/Month
|
Who you'll be working for
A growing logistic company is looking for operation talent to support their business in Hong Kog
What requirements you'll need to be eligible
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management or a related field
- Strong analytical and problem-solving skills; excellent decision-making abilities, with a focus on operational efficiency
- Fluency in written and spoken English, Cantonese, Mandarin to liaise with customers and international stakeholders
What you'll be doing on the job
- Refine SLAs between the Social Customer Care team and cross-functional departments by liaising with key POCs across the organization; accountable for redefining escalation processes and planning, with a focus on crisis management
- Embody the TADA tone of voice and ensure consistency across all customer service communications, including social media channels
Position customer care as a competitive differentiator by consistently exceeding customer expectations across all direct and indirect interaction channels
- Improve and streamline driver sign-up processes, including document verification, communication with drivers regarding incomplete submissions, and timely notification of application results
- Suggest and implement initiatives to enhance operational efficiency
Consultant Contact
Sound interesting?
Apply!
