head of concierge

Overview

Who you'll be working for

What requirements you'll need to be eligible

• 5+ years in luxury customer services/hospitality (5-star hotel or luxury retail)

• APAC experiences will be a plus

• Expertise in training, SOP development, and quality control

• Fluent in English

• Passion for anticipating needs and delivering discreet, impeccable service

What you'll be doing on the job

• Establish and operationalize a new concierge hub in Thailand, setting service benchmarks for APAC

• Oversee the APAC reservations team, ensuring seamless booking management and VIP client handling

• Develop and implement standard operating procedures (SOPs) for concierge and reservation services

• Design and deliver training programs to elevate team performance in luxury service delivery

• Conduct regular quality audits to maintain 5-star service standards across all touchpoints

• Foster a culture of continuous improvement through feedback and coaching

• Curate bespoke concierge offerings tailored to high-net-worth clientele

• Collaborate with cross-functional teams (e.g., CRM, Marketing) to enhance guest engagement

• Leverage technology to streamline reservations and personalize service

Consultant Contact