service desk engineer

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimally Nitec in Information Technology or related studies. 
• Keen interest in thriving in call center environment. 

What you'll be doing on the job

1. Assign Incidents to the on-site team and track incidents to closure.
2. Perform case appointment and manage the Call Agents.
3. Review call agents daily ageing tickets.
4. Perform Desktop Support services that include receiving, prioritizing, documenting and actively resolving end user help requests and escalate incidents when necessary to maintain customer satisfaction and SLA expectations.

Consultant Contact