Overview
|
Offices |
Kuala Lumpur |
|
Job-type |
Contract |
|
Job Category |
IT - Telco |
|
Industries |
IT |
|
Salary |
MYR 2,700
- 3,100
/Month
|
Who you'll be working for
A leading global technology company headquartered in South Korea, recognized for its innovation and high-quality products. With a presence in over 70 countries, the company continues to shape the future through technology and digital transformation.
What requirements you'll need to be eligible
- Diploma or Degree in a related field
- At least 2- 3 years of relevant experience
- Proficient in Microsoft Office applications (Word, Excel)
- Must have excellent oral & written communication skills in English
- Good understanding about redemption service and operations a plus
- Ability to work in a fast-paced environment
- Organized, goal-oriented, excellent ability to multi-task, motivated self-starter who can work well in a team environment
- Strong communications and interpersonal skills with a demonstrated ability in handling business stakeholders
- Fresh Graduates are encouraged to apply
What you'll be doing on the job
- Responsible to handle service requests & troubleshoot issues escalated from customer service frontline and end user
- Escalate the issues to the relevant department if the issues cannot be resolved
- Analyse any recurring customer issues and identify potential areas for improvement within system and process.
- Close communication with customer service frontline and retailers to improve customer satisfaction and loyalty.
- Perform weekly and monthly Trade-in report and Samsung Finance + performance report to related department.
Consultant Contact
Sound interesting?
Apply!
