Overview
|
Offices |
Kuala Lumpur |
|
Job-type |
Full-Time |
|
Job Category |
All |
|
Industries |
Contact Centre |
|
Salary |
MYR 4,300
- 4,800
/Month
|
Who you'll be working for
The Customer Success Specialist will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
What requirements you'll need to be eligible
- Fluent in English and Mandarin languages, with excellent written and verbal communication skills
- Education level : SPM and above
- Able to work in 24*7 Shift rotational basis
- Proven ability to promote and build extraordinary customer rapport
- Experience in a bank or financial institution customer service environment will have added advantage
- Willingness to learn and improve
- Fresh Graduates are encourage to apply.
What you'll be doing on the job
- Educate customers on self-service options and automated banking channels.
- Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
- Clarify customer needs, evaluate problems, and provide solutions.
- Perform specified KYC tasks when required.
Consultant Contact
Sound interesting?
Apply!
