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content moderator (korean)

A major multinational technology services and IT consulting company.

Ability to work independently
Experience with social networking (or similar programs) Internet Savvy
Interested in social media and current events (trending topics, viral news etc.)
Quick learner and adaptable to learn new processes, concepts, and skills
Be organized and able to manage time and tasks efficiently
Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
Have a neutral mindset towards different content that needs classification, regardless of the content itself
Result-oriented, self-motivated, independent and inquisitive
Able to thrive in a fast-paced and team oriented environment
Excellent analytical and research skills
Excellent written, reading & spoken communications skills in Korean and understanding of local culture
Good communications skills (English)
Online community experience and exposure
Willing to work in 24x7 environment
Should be comfortable working with explicit & sensitive content
Ability to manage critical situations with minimum supervision
Good interpersonal and communication skills
Willing to work in 24x7 environment
Should be comfortable working with explicit & sensitive content
Ability to manage critical situations with minimum supervision
Good interpersonal and communication skills

Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
Gaining full understanding and in-depth knowledge of client policies and guidelines
Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
Identifying improvement opportunities and solutions to problems
Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns, and escalate issues outside of the established policies
Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
Ensure on meeting daily KPIs
Ensures that the process is followed correctly in Service Operations
Ability to learn to work with customer internal tools

Posted by:	Kay Poon
Phone:	+60189239313
Email:	mankay.poon@recruitfirst.co
Reg No:	HTTPS://ABOUT.RECRUITFIRST.CO/MANKAY.POON