Overview
|
Job-type |
Full-Time |
|
Job Category |
Technical/Helpdesk Support |
|
Industries |
Services |
|
Salary |
MYR 6,000
- 15,000
/Month
|
Who you'll be working for
The client is a global management consulting and digital transformation firm serving the fintech and financial services sectors. It provides solutions across business operations, HR, payments, and risk management, with a focus on mid- and back-office functions.
What requirements you'll need to be eligible
- Bachelor's degree in IT study or any related field.
- 3+ years’ experience with technical knowhow in CRM software applications/products. SAAS/ Cloud Software setup and optimisation experience.
- Honest, meticulous in work, and a sense of responsibility.
- Strong analytical skills: demonstrated ability to evaluate, solve, and follow-up on issues as well as replicate and document for further escalation where required.
- Good organizational skills, and knowledge of goal setting practices.
- Deep knowledge of common help desk/ticketing solutions. (Zendesk knowledge is a plus.)
- Demonstrates the ability and mindset to leverage AI tools to improve work efficiency, productivity, and quality, while continuously exploring new ways to enhance business impact.
What you'll be doing on the job
- Lead the configuration and optimization of systems, focusing on aligning them with business needs.
- Manage daily operations within Zendesk, including user roles, permissions, workflows, and system enhancements.
- Work closely with internal stakeholders to gather feedback, resolve issues, and implement system improvements.
- Ensure that business and functional objectives are met through effective technology solutions
- Educate and support teams across the organization, enhancing their ability to use systems effectively.
- Conduct training sessions and provide ongoing support to ensure best practices.
- Investigate and resolve system issues, including access problems and workflow concerns.
- Manage system outages and implement necessary fixes or workarounds.
- Maintain comprehensive documentation for system configurations, customizations, and issue resolutions.
- Ensure adherence to quality standards and data integrity across systems.
- Design and configure system solutions, supporting continuous improvement and innovation.
- Assist with system integrations and updates, ensuring seamless operation.
- Complete other relevant projects and tasks as assigned by management.
Consultant Contact
Sound interesting?
Apply!
