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telesales team leader

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Overview
Job-type Contract
Job Category All
Industries Acc & Finance
Salary MYR 3,500 - 4,000 /Month
Who you'll be working for
A regional leader in digital and communication services, offering mobile, broadband, TV, and enterprise solutions. Operates across multiple countries, with a growing presence in Malaysia to support digital infrastructure and smart city initiatives. Recognized globally for sustainability and ESG leadership in the telecommunications sector. Focused on innovation, customer experience, and next-gen network development across consumer and enterprise markets.
What requirements you'll need to be eligible

  • Minimum 1–2 years experience in a call center or customer service role.

  • Strong leadership and team management skills.

  • Good communication in English and Bahasa Malaysia (spoken & written).

  • Able to work in shifts and under pressure.

  • Basic knowledge of call center metrics and reporting tools.

What you'll be doing on the job

  • Lead and manage a team of 8–15 call center agents to meet daily service targets.

  • Monitor KPIs like Average Handling Time, CSAT, and First Call Resolution daily.

  • Conduct weekly 1:1 coaching sessions and performance reviews with each agent.

  • Handle escalated customer issues, ensuring quick and effective resolution.

  • Generate weekly performance reports and suggest process improvements to management.

Consultant Contact
Posted by: Sanjey Kumar A/l Raja Singam Singam
Phone: 0149621465
Email: sanjeyk.r@recruitfirst.co
Reg No:
HTTPS://ABOUT.RECRUITFIRST.CO/SANJEYK.R
Sound interesting?
Apply!

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