Overview
|
Job-type |
Contract |
|
Job Category |
Retail Operations |
|
Industries |
Retail & FMCG |
|
Salary |
SGD 4,000
- 4,500
/Month
|
Who you'll be working for
One of the world's foremost Duty Free and Travel Retail operators
What requirements you'll need to be eligible
- Strong Excel skills (pivot tables, formulas, data cleaning)
- SAP experience essential; SD module a strong advantage
- Prior customer service / order management experience, ideally B2B or regional with SLA-driven environments
What you'll be doing on the job
- Distribution Customer Service & Order Management
- End-to-end order processing: Receiving, validating, and accurately entering customer orders into the SAP system, ensuring zero errors that could result in fulfilment failures, billing disputes, or customer dissatisfaction.
- Order tracking & status updates: Proactively monitoring each order through its lifecycle from placement to delivery and communicating timely, accurate updates to customers to manage expectations and prevent escalations.
- Customer request coordination: Acting as the central point of contact for all customer queries, requests, and escalations, requiring prompt follow-up and cross-departmental coordination to resolve issues efficiently.
- Administrative compliance: Managing customer-specific administrative requirements such as documentation, compliance forms, and order-related correspondence, all of which must be handled with precision and within tight timelines.
- Commercial Administration & SAP Data Management
- Price offer preparation: Calculating and preparing detailed product pricing proposals for customers, margins, and promotional conditions — all requiring careful cross-referencing of data.
- SAP system management: Uploading, maintaining, and auditing pricing data within SAP
- Master assortment file management in excel format: Building and continuously maintaining the master offer/assortment file, which includes:
- Checking accuracy of RP types by article level.
- Requesting to Purchasing for blocking and de-listing of products as required.
- Reviewing cost prices, customer purchase price, business partner purchase price and Vietnam RRP across all brands.
- Ensuring no SKU is left without the correct pricing or status classification.
- Monthly sales reporting: Distributing monthly sales performance reports to support commercial decision-making.
- Forecast Planning & Supply Chain Coordination
- Forecast planning facilitation: Working closely with the Commercial Sales Team to consolidate and submit accurate demand forecasts, ensuring that buying decisions are aligned with actual sales trends and promotional pipelines.
- ZFOCA tracking by vendor and by PO: Monitoring and managing the fulfilment of ZFOCA (vendor order confirmations) on a vendor-by-vendor basis, requiring detailed record-keeping and proactive follow-up to prevent stock shortfalls. Ensuring that POs are being GR-ed into storage location 0810.
- Buffer stock monitoring: Actively tracking inventory levels across all brands and articles to ensure that buffer stocks for A-category articles are maintained at a minimum of 2 months' coverage at all times. This involves:
- Regular stock level reviews and cross-referencing against sales velocity data.
- Early identification of coverage risks and escalation to relevant departments.
- Coordination with Purchasing and Supply Chain to initiate replenishment actions ahead of stock-out risk.
- Marketing Activation Coordination
- Supporting the brand and marketing calendar requires structured coordination and meticulous follow-through across multiple concurrent activations:
- Sales promotions & in-store activations: Coordinating the timely execution of all SPOs (Special Promotion Offer), on-counter promotions, and high-profile promotional (HPP) events, liaising with internal Marketing teams to ensure readiness by activation dates.
- GWP & POSM monitoring: Tracking the availability, allocation, and deployment of Gift-with-Purchase (GWP) items and Point-of-Sale Materials (POSMs) across all relevant counters, flagging shortfalls or delays to stakeholders in a timely manner.
- Beauty Advisor (BA) Coordination
- Training coordination: Organising and scheduling product training sessions for BAs across multiple formats such as online, onsite, and overseas.
- Recruitment support: Assisting with BA recruitment as required by brand partners, coordinating interviews and documentation.
- Payroll & incentive administration: Verifying and processing BA salaries, commissions, and/or push money on a monthly basis, ensuring figures are accurate before submission to both the Marketing team (for vendor billing) and the Finance team.
- Monthly communication to customer on push money details.
- Visual Merchandising (VM) & Brand Visit Coordination
- VM change coordination: Liaising with brand contractors and the SASCO internal team to plan, schedule, and oversee visual merchandising updates across counters, ensuring changes are executed on time and to brand standards.
- Brand visit facilitation:
- Coordinating all aspects of brand partner visits to SASCO locations, including:
- Submitting airport pass applications for visiting brand representatives.
- Coordinating with both the vendor and SASCO team to organise in-store walks.
- Claims Processing & Finance Compliance
- SASCO claims processing: Verifying various claims from SASCO such as:
- Discrepancy claims: Investigating and documenting stock or invoice discrepancies and submitting formal claims for resolution. Coordination with Logistics for warehouse investigation and/or Purchasing for vendor support.
- Goodwill claims: Processing goodwill-related claims in line with established policies and timelines.
- Month-end accrual submissions: Submitting Legacy commission by PO to Finance at month-end.
- Legacy commission preparation: Preparing Legacy commission reports at the beginning of each month, requiring reconciliation of sales data and claims against commission structures and timely submission to ensure accurate and on-time payouts.
Consultant Contact
Sound interesting?
Apply!
