Customer Service

crm & marketing intelligence officer

Overview

Offices	Kuala Lumpur
Job-type	Contract
Job Category	Customer Service
Industries	Services, Media
Salary	MYR 2,800 - 3,200 /Month

Who you'll be working for

Watsons Malaysia is one of the country's leading health and beauty retailers, offering a wide range of healthcare, personal care, skincare, cosmetics, and wellness products. It operates an extensive network of physical stores alongside an e-commerce platform, serving millions of customers across Malaysia.

What requirements you'll need to be eligible

Diploma/Degree Holder
Able to adapt in a fast paced environment
Fresh Graduates are welcome.

What you'll be doing on the job

The CRM & Market Intelligence Officer manages day-to-day CRM system operations and execution, ensuring smooth running of mechanics, points, and customer issue handling.

Execute CRM mechanics setup for promotions, loyalty programme and perks
Perform operational members data adjustments and system administration tasks
Support CS in CRM-related customer service cases and escalations
Support campaign readiness and operational checks
Supporting CRM data and reporting
Liaise with IT and internal teams on CRM operational matters

Consultant Contact

Posted by:	Nabihah Shah
Phone:	0178738549
Email:	nabihah.shah@recruitfirst.co
Reg No:	HTTPS://ABOUT.RECRUITFIRST.CO/NABIHAH.SHAH

Sound interesting?

Apply!

crm & marketing intelligence officer

Overview

Who you'll be working for

What requirements you'll need to be eligible

What you'll be doing on the job

Consultant Contact

Sound interesting?

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