customer service assistant

Overview

Who you'll be working for

What requirements you'll need to be eligible

• GCE’O’ Levels and above
• Preferably with 1- or 2-years working experience in similar capacity
• A team player with pleasant disposition, candidates with familiarity with mall operations or frontline retail/hospitality will be favorably considered
• Excellent communication and interpersonal skills

What you'll be doing on the job

• Address shoppers’ enquiries, lost and found cases, and incidents promptly and professionally
• Stationed at prominent locations around the mall to provide assistance 
• Make periodic mall announcements based on the standard guidelines
• Roving duties of the mall 
• Regularly educate tenants on Mall App
• Plan and conduct regular briefing and Product Knowledge sessions with tenants, maintain a participation roster, and report session insights to the Centre Management Office (CMO) team
• Support marketing functions including but not limited to documenting events, new store openings with photos and gathering shoppers' feedback where applicable
• Handling of administrative duties and any other task as assigned by immediate supervisor/management

Consultant Contact