Overview
|
Offices |
Shah Alam |
|
Job-type |
Contract |
|
Job Category |
IT - Hardware |
|
Industries |
IT |
|
Salary |
MYR 2,500
- 3,000
/Month
|
Who you'll be working for
A company that provides customized services by offering most economic 3PL Supply chain Solutions, Electronic Repair & Logistics solutions.
What requirements you'll need to be eligible
Key responsibilities include:
- Fresh graduates / experience in IT support, technical support, customer service, helpdesk, service desk, or a similar role (Preferred).
- Comfortable handling inbound and outbound calls with customers.
- Good communication and customer service skills.
- Strong coordination, follow-up, and problem-solving skills.
- Good documentation and organizational skills.
- Able to manage multiple customer cases and follow up on outstanding issues.
- Willing to learn and work closely with technical teams and customers.
What you'll be doing on the job
What requirements you'll need to be eligible:
- Handle inbound and outbound calls with customers regarding IT device-related issues and service requests.
- Attend to customer enquiries and provide first-level troubleshooting for laptops, desktops, tablets, and related devices.
- Gather information from customers to understand and identify reported technical issues.
- Perform basic troubleshooting and initial diagnosis before escalating more complex issues to technicians.
- Act as the liaison between customers and technicians, ensuring clear communication throughout the service process.
- Coordinate repair, servicing, replacement, collection, and delivery of devices.
- Follow up with technicians on the progress of outstanding cases and provide timely updates to customers.
- Record and update customer details, device information, issue descriptions, troubleshooting steps, and case status accurately.
- Monitor open cases and ensure proper follow-up until the issue is resolved.
- Perform basic device checks before handing devices back to customers.
- Maintain proper documentation and service records.
- Perform other duties related to customer support and service coordination as assigned.
Consultant Contact
Sound interesting?
Apply!
