training manager (beauty / skincare)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• 8 years experience in Learning and Development, Training, HR, or Operations.
• Solid understanding of commercial and operational factors impacting retail businesses.
• Proven track record in developing and implementing Management Development and Retail Leadership programs with a customer-focused approach.
• Experience in creating training and operational materials tailored for customer and staff interactions.
• Knowledge of the beauty and toiletries industry is highly desirable.

Education and Certifications:

• Bachelor's degree in a related discipline (e.g., Human Resources, Learning & Development, Psychology).
• Additional qualifications in Management Development or Leadership Skills are advantageous.
• Certification in DISC, NLP, or MBTI training is preferred.
• Train the Trainer qualifications are a plus.

What you'll be doing on the job

• Manage Training programs, Frontline Staff Development, Staff Engagement, CS Management
• Develop and implement effective training programs for frontline staff.
• Manage training budgets and expenses efficiently.
• Create engaging training materials to enhance learning.
• Communicate training opportunities and updates effectively.
• Monitor customer interactions and recommend improvements.
• Implement career development schemes and workforce specialization.
• Organize team-building activities and engage staff through internal communications.
• Manage outsourced vendors for customer service.

Consultant Contact